The storefront a customer lands on, with one category bar over the whole configurable range.
Customer-service tickets down 72%, because buyers can no longer order parts that do not fit together.
Modular furniture systems
Get a free demo with your own productThe storefront a customer lands on, with one category bar over the whole configurable range.
Torga's modular furniture comes in a huge number of combinations, and some parts simply don't fit together. Customers had no way to know that before they ordered.
Every wrong combination turned into a support ticket, a return or a re-order.
Customers see as they design which parts fit together, and combinations that do not fit simply cannot be ordered.
Dealers manage their own designs and orders, and Torga staff can step into a dealer's account to help, with every action still recorded.
Designing, pricing and ordering happen in a single flow, with no spreadsheets passed between people along the way.
By stopping buyers from ordering parts that do not fit together, Torga cut customer-service tickets by 72%.
The questions that used to land in the support inbox are now answered on screen, while the customer is still choosing.
Tickets fell 72%. The configurator answers "will this fit?" before the order is placed, instead of the support team answering it after delivery.
Dealers work on their own, and when one gets stuck, Torga staff step into the account and help directly, with a record of who did what.
An order can no longer contain parts that do not fit together, so what goes into production is what the customer can actually assemble.
Want this for your product? We set up a live demo of it, free. If you go ahead, we run the real one and keep it current. Tell us what you make.