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Frequently Asked Questions
Dive deep into the methodologies, services, and values of SBFS through our comprehensive FAQs. From our advanced 3D configurator capabilities to our client-focused approach, get answers that instill confidence in our expertise and commitment.
Who is SBFS?
SBFS is a premier digital solutions company specializing in full-stack web application development. With over 10 years of experience, we are a team of dedicated professionals committed to crafting innovative web applications for a diverse clientele.
What specific expertise does SBFS bring to the table?
Over the last four years, we've honed our skills in leveraging ShapeDiver technologies, allowing us to lead in the design of state-of-the-art 3D configurators. With a portfolio boasting over 10 successful 3D configurator projects, our priority is to deliver exceptional user experiences, resulting in significant sales growth for our clients.
Can you explain what a 3D configurator is and how it can benefit my business?
A 3D configurator is a digital tool that allows users to visualize and customize products in real time. It enhances the user experience, enabling informed purchasing decisions. With our expertise, businesses have seen a substantial increase in sales, as customers appreciate the interactive and detailed product visualization before purchasing.
How do you approach new projects and client requirements?
We commence with an in-depth requirement understanding phase, studying existing workflows and diving deep into technical specifics. Once we finalize the requirements with client approval, we proceed with design, development, testing, and finally, deployment.
What's unique about the 3D configurators developed by SBFS?
Our 3D configurators emphasize user experience. Through advanced technologies like ShapeDiver, we empower users to make informed decisions, significantly boosting our clients' sales growth. Plus, our interactive features like drag-drop ensure simplicity and user-friendliness.
How does payment work for your services?
Our payment structure is straightforward. An initial deposit of 40% is required to kick off the project. Once we successfully deploy the web app, the remaining 60% is due. We offer various payment methods, including direct bank transfers and online payments via credit/debit cards.
What happens if I need adjustments or changes after the project is completed?
Upon project completion, we offer a month of ongoing support to address any issues or questions. We're committed to ensuring our clients have a smooth experience and are always available for additional modifications or support as needed.
I had a bad experience with a previous developer. How do you ensure transparent communication?
We prioritize open and transparent communication throughout the project. Regular updates, early problem-solving, and feedback loops ensure our clients are always in the loop. We believe in building trust and understanding to ensure project success.
What measures do you have in place to ensure the security and confidentiality of my project details?
Confidentiality is paramount to us. All information shared by clients remains confidential, and we don't disclose it to third parties without explicit client consent. We ensure all communications and data transfers occur through secured channels.
Why should I choose SBFS over other service providers?
Our combination of deep expertise, a proven track record with 3D configurators, and our commitment to client satisfaction sets us apart. We don't just deliver projects; we craft solutions that truly resonate with your business goals, ensuring a return on your investment.
How do you handle project delays or unexpected challenges?
We believe in proactive problem-solving. If unexpected challenges arise, we communicate promptly with our clients, explaining the situation and proposing solutions. Our team is adept at navigating challenges to minimize any potential project delays.
How customizable are the 3D configurators you develop?
Our 3D configurators are tailored to each client's unique needs. Whether you require specific features, integrations, or aesthetics, we work closely with you to ensure the configurator aligns perfectly with your business goals and user expectations.
What technologies do you employ for web app development?
We utilize a robust stack, including Tailwind CSS, React.JS, Next.JS, Sanity.io, Vercel, and ShapeDiver. This combination allows us to deliver high-performance, scalable, and secure web applications.
How do you ensure the quality of your work?
Quality is integral to our process. We conduct rigorous testing, both automated and manual, throughout the development phase. Post-development, our QA team thoroughly vets the application to ensure it's bug-free and meets the highest industry standards.
Do you offer training on how to use the web applications you develop?
Yes, we provide customized training sessions to ensure our clients can effectively operate the applications. These sessions cover everything from basic operations to advanced functionalities.
What post-launch support do you offer?
After project completion, we provide a month of ongoing support to address any questions or issues. Beyond that, we're always available for further assistance, updates, or enhancements based on your business's evolving needs.
Are there any hidden costs associated with your services?
Transparency is one of our core principles. All costs are detailed upfront in our proposals, and any potential changes in the project scope that might affect the cost are discussed and approved by the client before proceeding.
How do you ensure data security for the applications you develop?
We prioritize data security by employing best practices in coding, using trusted and secure platforms, and implementing stringent data protection measures. We also regularly update and patch our solutions to safeguard against potential vulnerabilities.
What differentiates SBFS from other digital solution providers?
Our commitment to client success, deep expertise in 3D configurators, and our emphasis on transparent communication make us a trusted partner for businesses seeking top-tier digital solutions. Our focus is not just on delivering a product but on creating value for our clients.